Refund & Cancellation Policy

  • To be fully refunded, or to transfer your tickets to a different date, guests must cancel their reservation via email 72+ hours from the departure date/time of their experience.

  • Guests who cancel within 72 hours of an experience will receive credit to use towards any future experience.

  • Name changes are always permitted.

  • Groups of 9+ must cancel an experience 1 week+ in order to be fully refunded. If we are notified of a cancellation/schedule change within 1 week, the group will receive a partial refund or credit towards a future experience.

  • If we have to cancel an experience due to weather, we will notify all guests 12-24 hours before. We will transfer your reservation or issue a full refund.